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FAQ's

Questions & Answers for childcare providers

Please find the answers to some of the questions you may have about how the childcare vouchers affect you as you as a childcare provider

The childcare voucher scheme was set up by Government in 2005 to help working parents save money on their childcare. Parents sign up to the scheme through their employer exchanging part of their salary for childcare vouchers as a staff benefit.
Linking Up will make payments on behalf of parents straight to their childcare provider's bank account. As Linking Up are an electronic and paperless voucher provider all payments are processed through the BACS system, this is a more fast and efficient way of making sure childcare providers receive their payments more promptly.
You will receive a remittance by email every time we make a payment to you, and you can also view a complete payment history by logging in to your Linking Up account. We will use a reference, (this will be issued by you at registration if no reference is received the parents surname will be used) against each payment, for you to reconcile your bank statements.
You will need to log into your account from the website to make your changes. If you do not have any account details you will need to contact the customer service team on 0800 019 4590 or email them on enquiries@linkingup.org.uk
You need to contact the customer service straight away on 0800 019 4590 or by email enquiries@linkingup.org.uk
If any of your parents would like to start using Linking Up vouchers all you need to do is register free by completing our online registration form or you can use our contact form and a member of the customer service team will contact you.